This page is updated whenever there is a notable new legal request.
This announcement was last updated on October 08, 2022.
To be counted here as a legal request for information, the request must come through official channels foreign or domestic (either a court order, directly from a government entity, or from legal/security departments of corporations). The only legally binding requests are ones from the courts of British Virgin Islands that we are legally obligated to comply with.
- Under British Virgin Islands data protection regulations, we cannot legally comply with foreign requests that are not supported by a court order of British Virgin Islands.
- Under British Virgin Islands law, TrueVPN is not obligated to save connection logs, and we adhere to a strict no-logs VPN policy.
Therefore, we are unable to comply with requests for user connection logs, even if they are legally binding. Furthermore, under law of British Virgin Islands, a Warrant Canary is not meaningful, because under law of British Virgin Islands, the target of a surveillance or data request must always be eventually notified, so they have the opportunity to contest the data request.
Notable Requests
A listing of notable legal requests is provided below
September 2021
- A data request from a foreign country (Syria) was received by email, TrueVPN denied the request since it haven’t followed our user-data requests’s guidelines stated on our privacy policy, specifically that the request was sent directly to TrueVPN without a court order.
February 2022
- A data request from a foreign country (UAE) was approved by the British Virgin Islands’s court system. However, as we do not have any customer IP information nor any logs related to customers, we could not provide the requested information and this was explained to the requesting party.
October 2022
- A data request from a foreign country (Russia) was received by email, TrueVPN denied the request since it haven’t followed our user-data requests’s guidelines stated on our privacy policy, specifically that the request was sent directly to TrueVPN without a court order.
- Two data requests from a foreign country (Turkey) was received; the first request was denied by TrueVPN since it haven’t followed our user-data requests’s guidelines stated on our privacy policy, specifically that the request was sent directly to TrueVPN without a court order; 2nd was approved by the British Virgin Islands’s court system. However, as we do not have any customer IP information nor any logs related to customers, we could not provide the requested information and this was explained to the requesting party.
June 2024
- A data request from the United States of America was received by TrueVPN. The request was denied because it did not adhere to TrueVPN’s user-data request guidelines as outlined in their privacy policy. Specifically, the request was sent directly to TrueVPN without a supporting court order.
July 2024
- A legal action initiated by CBS Network against one of our users received approval from the British Virgin Islands’ court system. CBS Network asserted that an IP address assigned to the T-Mobile network had connected to the TrueVPN network for the purpose of seeding unauthorized content. TrueVPN responded that tracing P2P traffic logs related to the IP address detailed in the evidence documents is nearly impossible. Furthermore, due to TrueVPN’s stringent no-logs policy, the case was resolved without the disclosure of any data.
Transparency Notes
As of March 16, 2022 – July 29, 2024, we:
- Have NOT received any National Security letters;
- Have NOT received any gag orders;
- Have NOT received any warrants from any government organization.
TrueVPN operates under the jurisdiction of British Virgin Islands and will only comply with requests from foreign governments and law enforcement agencies if these requests are delivered according to laws and regulations.
We are 100% committed to our zero-logs policy – to ensure users’ ultimate privacy and security, we never log their activity unless ordered by a court in an appropriate, legal way.
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