If you’re having trouble connecting to TrueVPN on your iOS device, you should try adjusting the connection configuration. After following each set of instructions, check if the issue still remains.
Reset your Wi-Fi network settings (only if using Wi-Fi):
- Tap Settings > General > Reset > Reset Network Settings.
- This also resets the Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
- Also, launch the Settings app from the Home screen and navigate to Wi-Fi. On the right side of your wireless network field, tap on the i button to view the settings for the network.
- Tap Renew Lease at the bottom of the settings pane to reset your device’s IP address and to refresh your connection. Restart the phone after that.
Set the TrueVPN DNS server addresses (only if using Wi-Fi):
- Open the Settings app;
- Tap on Wi-Fi. If it’s switched off, turn it on;
- Pick a Wi-Fi network and tap on the blue “i” icon;
- Tap Configure DNS and select Manual;
- Tap Add Server and add these DNS addresses:220.127.116.11
- Tap Save.
Alternate between WiFi and mobile (cellular) data:
- Switch to mobile data if you are using Wi-Fi.
- Switch to a WiFi network if you are using mobile data.
Switch between different servers:
- Try connecting to various countries or specific servers.
Reinstall the TrueVPN app:
- Tap and hold on the TrueVPN icon, and tap on the X icon in the upper left. After the uninstall process finishes, download and install TrueVPN app again.