If you’ve an issue connecting to a VPN, Please follow these steps carefully.
Most connection failures are caused by something blocking the connection to our servers.
Before you begin troubleshooting a blocked connection please check the following:
- Verify that your internet connection is working whilst disconnected from the VPN.
- Verify that the VPN server you are connecting to is online and available on the server status page.
- Verify that the VPN server is having a lower latency < 200 ms
- Verify that you have the latest version of TrueVPN
Once you have verified all of the above, proceed to troubleshoot the connection as follows:
- Try connecting using a different VPN Protocol.
- Try WireGuard VPN protocol – available in all platform manually.
- Try IPSec with IKEv2 VPN protocol
- Enable the Lockdown Mode or Camouflage feature and retry the connection.
- Restart your Router; Your router may cache an IP with Enabled Bandwidth Throttling mechanism.
- Temporarily disable any firewalls or anti-virus software on your computer and retry the connection.
- Try another internet connection, some types of connections are particularly problematic such as public hotspots, cellular hotspots and hotel internet connections.
- Try another device as there may be an issue with your local device. Our service works with many different devices
- Perform Policy Checks on your current network.
Some countries activated Deep Packet Inspection to block VPN connectivity, The VPN blocking may target a specific VPN protocol, Try to change the connection protocol and reconnect.
This often sounds like your ISP is blocking your connection to a VPN server, so you should simply disable your ISP DNS and forward it to your VPN server, bypassing the firewall.